Privacy Policy
Last updated: January 2025
At makecalls.online, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Overview
makecalls.online provides international calling services through web browsers and mobile applications. We are committed to protecting your privacy and handling your data with care and respect.
This Privacy Policy describes how we collect, use, store, and share information when you use our services. By using makecalls.online, you agree to the practices described in this policy.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Password (encrypted and securely stored)
- Account preferences and settings
Call Data
When you make calls through our service, we collect:
- Phone numbers you call (destination numbers)
- Phone numbers you call from (caller ID numbers)
- Call duration, date, and time
- Call costs and billing information
- Call quality metrics (for service improvement)
Payment Information
We use Stripe for payment processing. We collect:
- Billing name and email
- Transaction history and amounts
- Payment card information (stored securely by Stripe, not on our servers)
Usage Information
We automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and features used
- Access times and referring websites
Contacts
If you choose to save contacts in our system, we store contact names and phone numbers to provide you with a better calling experience.
How We Use Your Data
We use your information to:
- Provide our services: Connect your calls, process payments, and maintain your account
- Improve our services: Analyze usage patterns to enhance call quality and user experience
- Communicate with you: Send service updates, security alerts, and support messages
- Comply with legal obligations: Meet regulatory requirements for telecommunications services
- Prevent fraud: Detect and prevent fraudulent activities and abuse
- Personalize experience: Customize features and recommendations based on your usage
Data Storage & Security
We take security seriously and implement industry-standard measures to protect your data:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Secure infrastructure: We use Supabase for database hosting with enterprise-grade security
- Access controls: Strict internal access policies and authentication requirements
- Regular audits: Security assessments and vulnerability testing
- Password protection: Passwords are hashed using industry-standard algorithms
Data Location: Your data is stored in secure data centers in the United States. Call routing is handled by Twilio, a certified telecommunications provider.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your data
To exercise these rights, contact us at privacy@makecalls.online
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Policy Changes
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date and notify you via email or through our service. Continued use of makecalls.online after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@makecalls.online
Support: support@makecalls.online